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Frequently Asked Questions

Find answers to common questions about Rynko.

Plans & Access​

Is there a free plan?​

Yes. The Free plan includes:

  • 50 documents per month (watermarked)
  • 1 reporting agent
  • Unlimited templates, datasources, queries, and reports
  • PDF and Excel generation
  • Visual template designer
  • REST API access
  • No credit card required

Every paid plan removes the watermark and raises the document allowance. See Limits & Quotas for the full table.

What happens if I cancel a paid plan?​

Your account moves to the Free plan at the end of the billing period. Templates, reports, datasources, and settings are all preserved — the document allowance simply drops to the Free plan's, and generated documents carry a watermark again until you upgrade.

Do document credits expire?​

Monthly plan allowances reset at the start of each billing cycle and do not roll over. Separately purchased credit packs never expire while your account is active.

General Questions​

What is Rynko?​

Rynko is a document generation platform that allows you to create PDF and Excel documents from templates via API. Design templates visually, then generate personalized documents programmatically for invoices, reports, certificates, contracts, and more.

How is Rynko different from other document services?​

Rynko's key differentiator is simplicity and power combined. Create document templates using a visual drag-and-drop editor, then generate PDFs and Excel files with a single API call. No complex PDF libraries to learn, no HTML-to-PDF conversion hassles.

Is there a free tier?​

Yes. The Free plan includes 50 documents per month and 1 reporting agent — no credit card required. This includes:

  • Full API access
  • Unlimited templates, datasources, queries, and reports
  • PDF and Excel generation (documents are watermarked on the Free tier)
  • Basic analytics

Pricing & Billing​

How does pricing work?​

One subscription covers both document generation and enterprise reporting. Documents are bundled and are what meters; reporting agents are the capacity cap.

PlanDocuments/MonthReporting AgentsPrice
Free50 (watermarked)1$0
Starter1,0001$29/mo
Growth5,0003$99/mo
Scale25,00010$349/mo

Datasources, query objects, reports, schedules, and jobs are unlimited on every plan. Yearly billing saves 20%.

For higher document throughput, Render Pack add-ons are available on all tiers: Basic 500/mo (+$19), Pro 2,000/mo (+$49), Business 10,000/mo (+$119).

Do unused documents roll over?​

No, monthly quota resets each billing cycle. However, you can purchase credit packs that never expire.

Is there a pay-as-you-go option?​

Yes! You can purchase credit packs for additional documents beyond your monthly quota:

  • Micro: 100 docs for $15
  • Small: 500 docs for $50
  • Medium: 1,000 docs for $90
  • Large: 2,500 docs for $200

Credits never expire and are used after your monthly quota is exhausted.

What payment methods do you accept?​

We accept:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal
  • And other regional payment methods

Do you offer refunds?​

All purchases are final. Subscription fees are non-refundable. See our Refund Policy for full details.

Technical Questions​

What's the API rate limit?​

API rate limits are based on authentication type, not subscription plan:

  • Document generation: 100 requests/minute (API Key)
  • Batch generation: 10 requests/minute
  • Query endpoints: 300 requests/minute

Rate limits are applied per project. See Rate Limiting for details.

What formats can I generate?​

Rynko supports:

  • PDF - Professional documents, invoices, reports, certificates
  • Excel (XLSX) - Spreadsheets, data exports, financial reports
  • CSV - Simple tabular data exports

How long are generated documents stored?​

Generated documents are available for download for:

  • All plans: 3 days

You can also download documents immediately via the API response.

What's the maximum file size?​

Generated documents can be up to 7 MB (both PDF and Excel). This is sufficient for typical business documents.

Does Rynko support CMYK or print bleeds?​

Rynko is optimized for high-performance digital document generation (invoices, SaaS reports, dashboards). We output in high-resolution RGB, which is the standard for web viewing and modern office/laser printing. We do not currently support commercial offset print features like CMYK color spaces or trim marks.

Templates & Design​

How many templates can I create?​

Unlimited templates - there's no limit on the number of templates you can create on any plan.

Can I import existing templates?​

The template designer uses a JSON-based format. You can:

  • Create templates from scratch with the visual designer
  • Import JSON template definitions
  • Use AI to generate templates from descriptions

Can I preview templates before generating?​

Yes! You can preview:

  • PDF output with sample data
  • Excel output with sample data
  • Variable substitution in real-time

Use the Preview button in the template editor.

API & Integration​

Do you have an API?​

Yes! Rynko has a comprehensive REST API for:

  • Generating documents
  • Managing templates
  • Batch document generation
  • Viewing generation logs and analytics

Check our API Reference for details.

Are there SDKs available?​

Official SDKs are available for:

  • Node.js - npm install @rynko/sdk (GitHub)
  • Python - pip install rynko (GitHub)
  • Java - com.rynko:sdk (GitHub)

See the Integrations Guide for documentation and examples.

Do you support webhooks?​

Yes! Configure webhooks to receive notifications when:

  • Document generation completes
  • Document generation fails
  • Batch processing completes

Security & Privacy​

Is my data secure?​

Yes! We take security seriously:

  • Transport Security: TLS for all connections
  • Credential Security: bcrypt hashing for passwords and API keys
  • Authentication: JWT tokens, API keys with permissions
  • Infrastructure: Encryption at rest for all storage
  • Compliance: GDPR ready (data export, deletion, retention features)
  • Backups: Daily automated backups

Do you store generated documents?​

Generated documents are stored temporarily for download (3 days for all plans). After the retention period, documents are automatically deleted.

We do NOT:

  • Share your data with third parties
  • Use your data for training
  • Store data beyond the retention period

Is Rynko GDPR compliant?​

Yes! We are fully GDPR compliant:

  • Data processing agreements available
  • Right to data export
  • Right to deletion
  • EU data residency available on request

Can I delete my data?​

Yes! You can:

  • Delete individual documents or templates
  • Export all your data (JSON format)
  • Delete your entire account

Go to Settings → Account → Delete Account.

Support & Help​

How do I get support?​

Multiple ways to get help:

  • Email: support@rynko.dev (24-48 hour response)
  • Documentation: This site!
  • API Reference: Full endpoint documentation

Do you offer onboarding?​

Yes! All users get access to:

  • Getting started guide
  • Video tutorials
  • Template library
  • Sample code

For enterprise customers:

  • Dedicated account manager
  • Custom onboarding call
  • Migration assistance
  • Technical implementation support

Where can I see system status?​

Check our status page: status.rynko.dev

Subscribe for notifications about incidents and maintenance.

Still have questions?​

Can't find what you're looking for? → Contact Support